The A-1 Freeman Moving Group Difference for Employee Relocation After conducting more than 1,000 interviews and assessing our focus-group findings, we at A-1 Freeman Moving Group have learned this first and foremost about what companies like yours are looking for: You want to organize your corporate relocation yourself. You want to trust that your employees have access to exemplary care from us all through the relocation. You want a detailed invoice from us. You want truthful reporting on the quality of our relocation services and how attentively we executed them. In response, we’ve initiated what we identify as our “Silent” Employee Relocation Service. What it’s designed to silence is the continual cannonade of information and update requisitions in addition to complaints businesses like yours too frequently receive from their employees during the course of what passes for a normal corporate move is in progress. And in implementing this silent service, we’ve seen to it that there’s nothing usual about a corporate move handled by A-1 Freeman Moving Group! Here’s How We’ve Set a Higher Standard Accountability Surely identifying ourselves as a key contact with your employees and letting them know we accept personal responsibility for making their relocation a pleasant one Making good on every pledge we make Acting as an extension of your business: an "on-staff" mover Offering accurate definitions of our services and meeting your employees’ demands Move Policy Management and Adherence Employing our proprietary Move Management Technology to recognize and maintain your relocation policy and so cut down the number of calls you receive from employees while the move is being carried out Completing our client profile of your firm, which outlines in some detail nearly every relocation aspect, [prior to our agreeing on the first move Going back repeatedly to the client profile in order to conclude whether a particular move service is "Always Authorized" by you, is up to us to "Use Our Discretion" in executing, necessitates that we "Call for Authorization", or is "Never Authorized" Making the effort to completely understand you, our client, and your needs before we begin our move relationship Maintaining contact, policy, and contract files Employee Education Offering thorough explanations of how we perform our services and what our Move Concierges will be responsible for Making an initial call that describes ... moving fundamentals Our In-Home or Video Inventory Process insurance coverage shipment dates and spreads Corporate Move Policy how we help children and families move Directing our Move Concierges to confer personally with your relocating families to determine and understand their needs, look at the move process, and give a precise estimate of their possessions Communication Maintaining constant communication with your relocating employees to stop unnecessary calls from coming through to you Providing 24-hour-a-day Move Concierge assistance Giving you move status updates online 24 hours a day Seeing that your Move Concierge communicates more than 70 times with you, your relocating employees, and others who are charged with insuring that your empoyees are given a pleasant relocation Continuing communication – even through final claims resolution, if claims are filed Proactive Customer Service Dedicating ourselves to keeping you and your employees updated and at ease throughout the move Using our move management technology to identify potential difficulties before they develop Providing up-front employee education and communication to eradicate misunderstandings and promote peace of mind Responsiveness Making an introductory call to your relocating employees within 24 hours Speedily returning calls to you and your transferring employees Being on-call for your and your employees 24 hours a day, 365 days a year Evaluation and Reporting Fastidiously monitoring our quality overall and the responsiveness of every A-1 Freeman Moving Group employee who deals with you and your employees during the move Following up when the move is completed with a telephone survey of your relocated employees Assessing each stage of the move when it’s done Posting the results of our review on your website – honest results that allow you to measure our performance against your quality standards and help us focus on constant betterment Total Quality Control Providing it with a belief based on experience that the best way to keep your relocating employees from calling or emailing you with problems is not to have problems at all Assuring that we never lack exemplary people ready to provide for you as you get your company and your employees relocated read what others have said about us Request a free quote